Join Our Team

We are currently hiring for our fall team! If you are interested, please read about the positions available below. All applications must be submitted via Ramblerlink by August 13, 2017. If you have any questions, please contact us. 

 

Associate of Guest Services

Position Type

On-Campus Part-Time Student Employment (FWS or NonFWS)

Description

Responsible for assisting with the management and daily operations for The Flats at Loyola Station and ensuring overall quality management of a fully-functioning guesthouse. Being part of a small close-knit running a guesthouse grants employees the flexibility to pursue interests from marketing to finances to operations. Also, responsible for ensuring The Flats is well-represented with past guests, future guests, Loyola University Chicago, and the Rogers Park community.

Skill Requirements

  • Exceptional organizational skills
  • Exceptional inter-personal communication skills, both verbal and written
  • Ability to prioritize and make rapid decisions based on organizational needs
  • Ability to manage multiple projects at once and oversee them from start to completion
  • Proficiency in Microsoft Word, Microsoft Excel, and Google Docs
  • Commit 10-12 hours/week in school year, 15-25 hours in summer period

Primary Responsibilities

  • Operate as front-line customer service for the Flats at Loyola Station
  • Respond directly and promptly to customer correspondence via phone and online
  • Manage guest reservations through The Flats at Loyola Station’s online reservation system
  • Receive and analyze recommendations, complaints, and other guest requests as needed
  • Track and monitor guest analytics
  • Be available for “On-Call” responsibilities 5-6 nights/month
  • Assist operations team as needed
  • Assist Director of Marketing as needed

Apply here! 


Associate of Operations

Position Type

On-Campus Part-Time Student Employment (FWS or NonFWS)

Description

Responsible for assisting with the management and daily operations for The Flats at Loyola Station and ensuring overall quality management of a fully-functioning guesthouse. Being part of a small close-knit running a guesthouse grants employees the flexibility to pursue interests from marketing to finances to operations. Also, responsible for ensuring The Flats is well-represented with past guests, future guests, Loyola University Chicago, and the Rogers Park community.

Skill Requirements

  • Exceptional organizational skills
  • Exceptional inter-personal communication skills, both verbal and written
  • Ability to prioritize and make rapid decisions based on organizational needs
  • Ability to manage multiple projects at once and oversee them from start to completion
  • Proficiency in Microsoft Word, Microsoft Excel, and Google Docs
  • Commit 10-12 hours/week in school year, 15-25 hours in summer period

Primary Responsibilities

  • Assist with operations for a fully-functioning guesthouse
  • Manage guest services as they relate to on-site guest needs
  • Manage and track inventory levels for guesthouse
  • Assist in management of third party outsourcing
  • Assist in management of hotel RFID lock system software
  • Coordinate all day-to-day operational tasks i.e. cleaning schedule, laundry schedule, check-ins, check-outs, code changing, seasonal changes to building/units
  • Assist guest services team as needed; managing reservations and responding to guest questions/requests
  • Be available for “On-Call” responsibilities 5-6 nights/month

Apply here!